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Sunshine Village Ski & Snowboard Resort Sunshine Village Ski & Snowboard Resort, Banff, AB, Canada
Feb 13, 2020
Full time
The primary focus of the Human Resources Administrator is to help ensure a smooth, efficient, and positive service experience for our employees, assisting with a variety of human resources projects and activities. The Administrator participates in initiatives relating to projects such as recruitment, onboarding and offboarding, and employee engagement programs.   Essential Functions:  Provide outstanding guest service Develop and maintain strong working relationships with other departments Create and maintain electronic and paper files for individual employees. Sign in new and returning employees and resort volunteers. This includes distributing information and preparing relevant first-day materials (employee identification, name badge, additional agreements, etc.) using the HRIS management system, ensuring appropriate follow up with new employees to ensure completion of the online file for their first day. Assist with uniform distribution and maintenance. Assist with the recruitment process; resume selection, pre-screening, interviewing, as needed, and conducting reference checks. Participate in the administration of reward & recognition programs, employee perks & employee engagement initiatives. Provide confidential and professional interactions with employees, supervisors and managers Participate in the regular review of daily outputs of the HR Administrators role, with an eye towards efficiency and guest service Experience/Requirements: Passion for providing excellent guest service This position requires accuracy, confidentiality, attention to detail and excellent time management skills Experience in entry level, human resources administration, administration and/or high volume data entry preferred Strong computer skills mandatory - experience adapting to new systems/programs, typing, data entry etc. Advanced excel skills will be advantageous Strong interpersonal, communication and problem solving/analytical skills
Banff Park Lodge
Jan 30, 2020
Full time
Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here we experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and a new development scheduled to open late 2020. We are currently seeking 5 full-time permanent Chef De Partie's, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 32-40 hours per week. The start dates for these positions are January, April, May & June. Duties Include (but are not limited to): Plan and direct food preparation and cooking activities for a formal hotel dining room Estimate food requirements, prepare and cook meals and specialty foods including dishes for customers with food allergies or intolerances Instruct cooks in preparation, garnishing and presentation of food and in new cooking techniques Plan menus, ensure quality of food and portion control and create new recipes Requisition food, kitchen supplies and equipment Supervise cooks and kitchen staff Ideal Candidate: Cook trade certification required from a recognized vocational or technical college Three or more years’ experience in commercial cooking Fluent in English language (orally and written, and accurate numeracy) Working with others and supervising in a team environment Must be bondable Must possess good sense of taste, good health and stamina, excellent hand eye co-ordination, good math skills, good memory for details, and be artistic and have a creative talent Must have excellent communication skills, interpersonal skills and team building skills Must have excellent organizational skills and maintain a calm demeanour Employee Incentives: Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day Three salary increases during first year of employment; term bonus available Friends and family rates available at all properties, F&B discounts available at Crave Mountain Grill and La Terrazza Dining Room & Lounge Health benefits available including life insurance, dental, medical and drug coverage Staff Cafe on site, free duty meal provided Ski Pass subsidy available, receive a return of up to $350; payroll deduction available Education reimbursement available Payroll deduction available for a local gym membership Monthly staff events hosted by our very own Social Committee Uniforms supplied and free cleaning available Living in beautiful Banff National Park! For those interested in this opportunity, please forward a copy of your resume to the email address provided, in-person at 222 Lynx Street, by fax to (403) 762-4740 or online at www.banffparklodge.com. Only candidates selected for an interview will be contacted. Thank you for your interest in our company!!
Rundlestone Lodge
Jan 23, 2020
Full time
We are looking for a professional, experienced and long-term candidate to lead and manage our Front Desk and Reservations team. The main duties include but are not limited to: Responsible for hiring, training, motivating and monitoring front office staff so that they perform to the best of their abilities. Maintaining a culture of exceptional customer service and accurate, detail-oriented front office administration. Communicating effectively with guests, staff and third parties. Helping to establish, enforce and communicate hotel policies and departmental procedures in accordance with all applicable regulations and legislation. Ensuring all guest complaints and concerns are documented and resolved in a timely manner, thus ensuring guest satisfaction.  Responding to online reviews and following up with appropriate departments to prevent reoccurrences and improve standards. Assisting in the preparation of annual business plans, marketing plans and budgets. Monitoring availability and maintaining Extranet systems to maximize revenue and ADR for the property. Monitoring all City Ledger accounts: invoicing, chasing and processing payments in a timely fashion. Assisting with group sales: processing enquiries, contracting, pre-stay administration, hosting various groups, conferences and functions. Complying with labour budget through the close management of departmental scheduling, whilst ensuring all shifts are adequately covered. Complying with expense budget whilst monitoring and managing front desk and office supplies. Processing departmental payroll and handling HR matters for departmental staff. Participating in committees and conferences and leading departmental meetings as required. Organizing and maintaining front office records and equipment in accordance with hotel policies and ensuring compliance with any applicable legislation. Ensuring front office staff are trained in emergency situations and procedures. Leading by example in dealing with such circumstances. Advantages of working with us: A long-term and stable management team which is committed to providing the necessary support to department heads. Fantastic team environment. Health benefits after three months. On-call allowance. Health spending account. Additional bonus structure. Access to on-site gym, pool and hot tub facilities. Discounts at our on-site restaurant. Free hotel stays. Guaranteed hours all year round. Opportunities for advancement to other roles. Free canoe pass. Subsidized ski passes. Organized staff events. Candidate Requirements: Minimum 2 years’ experience in Front Office Management. Willing to commit to a minimum of 2 years. Excellent knowledge of tourism industry with strong business acumen and exceptional attention to detail. Proven leadership skills and a commitment to upholding the highest standards in customer service. Organized and results oriented with proven time management skills and the ability to work under pressure. Effective organizational, written and verbal communication skills. Knowledge of hotel safety and security standards and a demonstrable commitment to ensuring a safe work environment. Well-developed knowledge of front office and hotel operations. Experience with roomMaster is an advantage. Experience working with budgets. Inventory management experience an asset. Proven performance management and conflict resolution skills. Ability to make decisions with only general policies and procedures available for guidance. Experience with hotel property management systems and proficient in other assorted computer programmes, including Microsoft Office. Have high personal standards to ensure that service and product delivery are maintained in a friendly and courteous, service-oriented fashion. A good sense of humour and an ability to deal with stressful situations in a calm and positive manner.