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Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Ave
Aug 13, 2018
Full time
Scope and General Purpose The role of the Reservations & Revenue Manager is charged with providing timely and professional reservations services and managing all related reservation and revenue functions to optimize availability and pricing to maximize revenue. Duties and Responsibilities Process all reservation requests, changes and cancellations received by phone, email or fax in a courteous, efficient and professional manner. Ensure all rates and packages are maintained in the various reservations systems Monitor web sites to ensure content, including images and descriptions are correct and up to date. Maintain hotel and online inventory and rate availability to maximize revenue. Manage market segmentation to maximize revenue growth. Practice effective Revenue management by outlining strategies to achieve monthly and annual targets. Ensure Reservation Coordinator and Guest Services Agents are up-to-date on all local information, hotel services and the current packages, promotions and procedures. Continuous review/auditing of the hotel systems to ensure accuracy of reservations data and optimal positioning for revenue maximization. These quality checks include but not limited to: Inventory/Availability, rates, reservation accuracy for transient, group and FIT’s. Ensure deposits as processed as required for individual and group reservations. Prepare all reports and lead the weekly Revenue Management meetings Participate in Sales departmental meetings. Implement special sales promotions and packages and ensure optimal distribution on all channels. Effectively use yielding system (One Yield) for Delta. Work with the Director of Sales to set rates future rates for all market segments. Review commission reports for accuracy. Empowered as required to meet and/or exceed the expectations of internal and external guests Play an active role within the Sales Department to perform additional tasks as determined by the Director of Sales. Preferred Knowledge and Qualifications Previous hotel reservations and revenue background Hospitality related Degree or Diploma an asset Excellent communication skills, both written and verbal Strong analytical skills Knowledge of MARSHA and Opera Property Management System preferred Flexible and able to prioritize multiple tasks in a fast-paced work environment Proficient in Microsoft Office and Excel Strong team player Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Located in the Rocky Mountain Coop, overlooking the beautiful Bow River, these units are fully furnished and include on-site laundry. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Summer Boating Pass: We provide a 2 hour free canoe pass for the Banff Canoe Club on the Bow River. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts. Blue Cross: After successful completion of a probation period, the Reservations & Revenue Manager is eligible for benefits through Blue Cross.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Aug 13, 2018
Full time
Scope & General Purpose Smooth operation of the kitchen and organization of staff to maintain optimum production. Keeping food quality and consistency on line with business and within the standards. Duties and Responsibilities Close monitoring at all times of quality of presentation and that portion size standards are in line with cost specification. Implement menu items and recipes as required. Low level of loss time due to accidents. Monitor equipment maintenance and cleanliness for optimum team production High standards of hygiene maintained on daily basis according to established cleaning list. Ensure that Health & Safety Standards are met with regards to food handling and equipment procedure. Able to work unsupervised. Work on all banquets as needed. High level of guest satisfaction with food presentation and quality according to guest comment cards. Low loss of merchandise through spoilage or pilferage. Other duties as assigned. Preferred Knowledge/ Qualifications Culinary Trade Certificate preferred (Journeymen Certificate welcomed but not required) Proven organizational and planning skills. Good communication skills. Training skills Flexible with regards to working hours and guest special requests. Good interpersonal relation skills. Team orientated. Aspires to be Sous Chef. Provincial Board of Health Certification Acceptance and desire to serve our guests. Physical Requirements While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Staff Perks: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Our male staff accommodation is located in the Rocky Mountain Coop, overlooking the beautiful Bow River. Each unit is a fully-furnished apartment with kitchen appliances, furniture and a maximum of 2 tenants, each with their own separate bedroom. Our Otter Street staff accommodation provides our female staff a safe and secure home away from home. The apartments come fully furnished, beautifully maintained and a maximum of 4 tenants Staff Meal Plan: Each team member receives a hot meal during their shift (lunch or dinner) for $3.00 a day. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for themselves and a guest. Uniforms: We provide every team member with a proper uniform and offer free dry cleaning for all team members. Ski Pass Discounts: We offer a deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions. Banff Canoe Club Summer Boating Pass: We provide a 2 hour canoe pass to the Banff Canoe Club to our team members free of charge. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great travel incentives with Marriott Hotels, as well as Delta Hotels and Resorts.This includes discounted hotel rates and 20% off food & beverage.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Aug 13, 2018
Full time
Scope & General Purpose Provide courteous and professional service at all times and maintain a consistent high level of guest satisfaction. Duties and Responsibilities Responsible to ensure all our guests leave with a positive dining experience by anticipating guest needs and providing personalized service. A strong commitment to the Delta brand standards and hallmarks of service. To be familiar with all food and beverage menus, specials and promotions in order to assist the guest in their selection and promote the items. Report any irregularities or comments from the guest; ensure resolution and follow up. Assisting with buffet set up and tear down when required Complete side duties such as folding napkins, stocking china and cutlery, filling and cleaning salt and pepper shakers, filling sugar bowls and filling juice, milk, coffee and espresso machines &service areas Responsible for In-Room dining orders. Take orders, prepare tray and deliver as per Delta Standard. Posting charges accurately and in a timely manner, accurate daily cash remittance. Bring any concerns to the attention of the F&B Manager (related to internal or external guests, food or service quality, or physical surroundings) Preferred Knowledge/ Qualifications Experience in Food & Beverage Service, with a strong knowledge of the Food & Beverage service process Possess wine service skills, knowledge of all the basic wine types and varietals, and an understanding of wine making production. Have a wide base knowledge of the various types of spirits, liqueurs, and the most commonly known recipes for cocktails and martinis. Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation Excellent communication, guest service and up-selling skills Team player and a self-starter, yet able to work independently Ability to work effectively in an innovative, fast-paced, and multi-tasked environment. Experience with Micros POS system an asset Responsible and conscientious Physical Requirements: Position involves standing & walking for extended amounts of time Must be able to lift and carry 20 lbs. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Overlooking the beautiful Bow River, each unit is a fully-furnished apartment with kitchen appliances and a maximum of 2 tenants with separate bedrooms. It is a short walk to downtown Banff Avenue and easy access to many breathtaking walking, running and cycling trails in the area. A short distance to work, (approx. a 6 minute walk), our Otter Street Staff Accom provides a great female only, safe and secure option which also come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Summer Boating Pass: We provide a 2 hour free canoe for the Banff Canoe Club on the Bow River. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Aug 13, 2018
Full time
Scope & General Purpose To lead, teach, coach and inspire a dynamic team in the Evergreen Restaurant and Breakfast Room to provide our guests with phenomenal dining experiences. To ensure the calibre of service is harmonized by our menu, which displays the highest level of culinary skills, evident in all areas of presentation and preparation. Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation. Must always present a professional appearance. Duties and Responsibilities Provision of exceptional guest service, going above and beyond to ensure total guest satisfaction. Lead by example. Adherence to all Delta and Charlton Resorts policies and standards. Supervise and co-ordinate activities of food and beverage servers and other serving staff. Ensure staff is utilizing up-sell techniques. Weekly scheduling based on business levels with the guidance of the Restaurant Manager. Actively participant in new-employee training in accordance with the Food & Beverage New Employee Orientation program. Conducting continuous wine knowledge and service training with the guidance of the Restaurant Manager. Ensure that Delta Hallmark Deliverables are being presented in all food & beverage outlets (i.e.: Evergreen, Room Service, Banquets) Craft a competitive & complimentary wine list for the Evergreen Restaurant with the guidance of the Restaurant Manager. Participate in Month End Liquor Inventory counts ensuring accurate reporting. Organization and maintenance of liquor storage area. Ensure accurate ordering based on restaurant, banquet and kitchen requisitions under guidance of the Restaurant Manager. Ensure that all banquet wine is available and that up-coming wine requirements are met. Maintain daily liquor room inventory controls. Ensure that the inventory turns are appropriate and inventory levels are kept to a minimum Liaise with the Conference Services and Catering Team to assist Group Convenors with new pairings, additional offerings and up-selling opportunities, enhancing their experience. Participate in weekly food and beverage meetings to ensure that all details of up-coming events are understood. Execute functions with flair, ensuring total group satisfaction. Responsible for accurately accounting for all food & beverage sold the night of the event through the MICROS POS system. Ensure proper beverage service in accordance with Alberta Liquor Laws. Effectively communicate with the Restaurant Manager regarding daily operations (successes & challenges) in order to quickly solve problems and maintain the strength of the entire department. All other duties as assigned by the Restaurant Manager Preferred Knowledge /Qualifications On-going learning about wine and gaining knowledge of Wine and Food Pairing. ProServe Certification One year supervisory experience in similar environment Physical Requirements: Position involves standing & walking for extended amounts of time Must be able to lift and carry 20 lbs. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Overlooking the beautiful Bow River, each unit is a fully-furnished apartment with kitchen appliances and a maximum of 2 tenants with separate bedrooms. It is a short walk to downtown Banff Avenue and easy access to many breathtaking walking, running and cycling trails in the area. A short distance to work, (approx. a 6 minute walk), our Otter Street Staff Accom provides a great female only, safe and secure option which also come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Pass: We provide a free 2 hour pass for the Banff Canoe Club on the beautiful Bow River for all of our team members to use. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.