• Fairmont Chateau Lake Louise
  • May 02, 2018
Full time Customer Service Hospitality-Hotel

Job Description

The Fairmont Chateau Lake Louise is looking for a dynamic individual who adds optimism and creativity to the workplace. An innovative person with excellent relationship building skills, people focused, highly organized and in tune with the needs of our guests.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

Summary of Responsibilities:

  • Answer guest inquiries regarding the area and hotel services and facilities
  • Checking in individuals by assisting with baggage and parking vehicles
  • Carry luggage for guests, escort incoming guests to their rooms
  • Checking out individuals by assisting with baggage and retrieving their vehicles
  • Obtain times for all tour group arrivals and departures
  • Checking in tours by unloading baggage from buses, keeping an accurate count of baggage and delivery of luggage to guest rooms
  • Assuring that all car keys are accounted for
  • Receive and deliver items for guests, handle guest complaints and requests, and maintain luggage storage areas
  • Compliance to all department & hotel safety standards
  • Offer information regarding points of interest, assist guests with special needs
  • Ski Storage duties - in season: Storing and retrieving guests skis and toboggans and cleaning and upkeep of area
  • Future plans to multi-task with Front Office
  • Adherence to all hotel and departmental Environmental initiatives
  • Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
  • Adhere to all environmental policies and programs as required
  • Other reasonable duties as assigned


  • Knowledge of hotel services and Lake Louise area would be an asset
  • Must have an Alberta registered driver's licence and must obtain and present up-to-date Driver's Abstract free of any serious demerit points
  • Alberta Class 4 driver’s licence must be acquired prior to beginning employment or within 3 months of service.
  • Professional appearance and attitude
  • Must have or be willing to successfully complete CPR/Emergency First Aid course
  • Front Office experience would be an asset
  • Must be physically capable of meeting the very physical demands of the position
  • A past work experience involving hard physical exertion would benefit

Physical Aspects of Position:

  • Ability to lift, carry and move large and heavy items on a regular basis. Minimum of 50 lbs.
  • Constant standing and walking through shift

Visa Requirements: Applicant must hold the proper work authorization to be legally eligible to work in Canada. 

 APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!