Front Desk Agent

  • Banff Lodging Co.
  • Banff Rocky Mountain Resort, Banff Avenue, Banff, AB, Canada
  • Aug 07, 2018
Full time Customer Service Hospitality-Hotel Front Desk/Reservations

Job Description

We are seeking an energetic & dynamic person to fill this first point of contact role. The successful candidate will have a professional appearance and manner and be able to deal with a wide variety of people and situations.


Responsibilities include but are not limited to:

  • Interact effectively with hotel guests and co-workers to create a positive hotel experience;
  • Handle guest registration and room assignments, accommodating special requests whenever possible in a timely manner;
  • Process group arrivals and departures;
  • Take, cancel and change room reservations;
  • Answer all in-coming phone calls in a professional manner to the standard set by Banff Lodging Company;
  • Provide information on hotel facilities and services with hours of operation;
  • Share general information on points of interest in the area and services in the community;
  • Process guest departures, calculate charges and receive payment;
  • May drive the resort shuttle;
  • Additional duties as assigned.


The successful candidate will possess excellent communication skills, strong customer service skills and a willingness to work with a positive team player attitude. The successful candidate will be able to work a flexible schedule including weekends and holidays. Prior experience with Maestro is an asset. The candidate must have a valid class 5 Alberta driver's license or international equivalent.


An outstanding benefits package combined with attractive compensation awaits the right candidate. We're talking Lux movie theatre discounts, discounted ski pass options, health and dental plan, food and beverage discounts at all our restaurants, employee share ownership program, free hotel stays and more!