Reservations Agent

  • Banff Park Lodge
  • Banff, AB, Canada
  • Feb 22, 2019
Full time Customer Service Hospitality-Hotel Front Desk/Reservations

Job Description

Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here visitors can experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and the Homestead Inn.

We are currently seeking one full-time, permanent Reservation Agent, required to work day shifts, evening shifts, weekends and holidays. We also have a start date in May 2019. Wage is based on experience, 32-40 hours per week. Duties include (but are not limited to):

  • Take, cancel and change room reservations, process telephone calls
  • Provide information on hotel facilities and services, provide general information about services required for guests with special needs
  • Customer service oriented, work with minimal supervision
  • Clerical duties (i.e faxing, filing, photocopying)
  • Reading text, document use, numeracy, writing, communication, working with other, problem solving
  • Decision making, critical thinking job task planning and organizing.
  • Provide assistance to the Front Desk Agents as needed.

Ideal candidate:

  • Has 1 to 2 year previous hotel front desk or reservation experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional, yet friendly, personality and demeanor in person and over the telephone
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office
  • Previous experience with Extranets is an asset

Employee Incentives:

  • Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day
  • Three salary increases during first year of employment; term bonus and summer bonus available
  • Friends and family rates available at our Banff Park Lodge and Bow View Lodge property, F&B discounts available at The Crave Mountain Grill Restaurant and Terrace Dining Room & Lounge
  • Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage
  • Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7
  • Ski Pass subsidy available, receive a return of up to $350; payroll deduction available
  • Education reimbursement for English as a Second Language Course
  • Payroll deduction available for a local gym membership
  • Monthly staff events hosted by our very own Social Committee
  • Uniforms supplied and free cleaning available
  • Living in beautiful Banff National Park!

For those interested in this opportunity, please forward a copy of your resume to the email address provided, in-person at 222 Lynx Street, by fax to (403) 762-4740 or online at Only candidates selected for an interview will be contacted. Thank you for your interest in our company!!