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Hotel Background Charlton Resorts, consisting of two hotels, Charltons Banff and Delta Banff Royal Canadian Lodge, is a company that has set the standard for hospitality in the Banff National Park for over 50 years. As a group of hospitality professionals we pride ourselves in providing first class accommodation and the ultimate in guest experience. The Charlton's Banff is comprised of 57 unique and spacious guest rooms and suites, with full breakfast facilities where guests are able to enjoy daily complimentary breakfast. The Delta Banff Royal Canadian Lodge has 99 guest rooms including 16 suites. We offer an intimate setting with meeting space for up to 100 guests. The Evergreen Restaurant is open from 6:30 am-10:00 pm, serving breakfast, lunch and dinner as well as providing in room dining. Scope & General Purpose To ensure that Charlton Resorts recruitment strategy is best in class, timely and cost effective. To assist in hiring the right people in the right positions and to ensure successful retention strategies to maintain employee and employer satisfaction. This person will be a leader within our Hotels, facilitating training to deliver exceptional service to all guests and employees alike, as well as assisting the Department Heads with Departmental Training. Duties and Responsibilities Prepare and update job postings on various applications such as; HCareers, Job Bank, Marriott Talent Point, Job Resource Center, Local Papers, Bunac, S.W.A.P. Kijiji, Indeed. Manage results of all job postings and respond to e-mails/in-person. Pre-qualify candidates for all departments. (pre-screening & reference checks) Facilitate the hiring process by ensuring all documentation in completed accurately and in a timely manner. Maintain accurate files. Manage the Staff Accommodation process by conducting check-ins, check-outs, inspections, reporting and following up on maintenance and/or cleanliness issues. Plan and facilitate the new employee orientation to foster a positive attitude towards Charlton Resorts organizational objectives and philosophy. Facilitate Delta’s Professional Training; Service Essentials and Connex training. Assist with identification of training needs, selection, development and delivery. Assist in the development and implementation of programs that will drive increased employee satisfaction and commitment levels. Actively chair on the Health & Safety Committee. Plan quarterly staff events, birthdays, long stay awards, employee recognition programs for superior work performance and contributions. Keep up to date on current events and programs in the Bow Valley and communicate to team members. Prepare monthly Employee Newsletter. Assist the General Manager & Operations Manager with administration tasks as required. Other duties as assigned. Support Roles: Work with Department Heads to develop strong retention plans Assist with complaint handling in the absence of other managers Act as impartial liaison between staff and management. Preferred Knowledge/ Qualifications Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation. Effective problem-solving skills. Successful track record with a minimum 2 years Human Resources training in a similar capacity. Must always maintain a professional appearance. Position involves preparing documents and presentations. Candidate must have excellent communication skills both verbal and written. Candidate must be familiar with Microsoft Word and PowerPoint. Valid Alberta Class 5 Driver's License. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Located in the Rocky Mountain Coop, overlooking the beautiful Bow River, this private unit is a fully-furnished apartment with kitchen appliances and furniture. Staff Meal Plan: Each team member receives a hot meal during their shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for themselves and a guest. Dry Cleaning: We offer free dry cleaning for all team members. Ski Pass Discounts: We offer a deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions. Banff Canoe Club Summer Boating Pass: We provide a 2 hour canoe pass to the Banff Canoe Club to our team members free of charge. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, Delta Hotels and Resorts and Starwood Hotel Properties. This includes discounted room rates and food and beverage discounts. Health Benefits: A comprehensive health insurance plan encompassing both health and dental coverage is offered after successful completion of a three month probation period.

Hotel Background Charlton Resorts, consisting of two hotels, Charltons Banff and Delta Banff Royal Canadian Lodge, is a company that has set the standard for hospitality in the Banff National Park for over 50 years. As a group of hospitality professionals we pride ourselves in providing first class accommodation, and the ultimate in guest experience. The Charlton's Banff is comprised of 57 unique and spacious guest rooms and suites, with full breakfast facilities where guests are able to enjoy daily complimentary breakfast. The Delta Banff Royal Canadian Lodge has 99 guest rooms including 16 suites. We offer an intimate setting with meeting space for up to 100 guests. The Evergreen Restaurant is open from 6:30am-10:00pm, serving breakfast, lunch and dinner as well as providing in room dining. Scope & General Purpose Under the direct supervision of the housekeeping supervisors and the general direction of the Executive Housekeeper, the room attendants are responsible for maintaining the high standards set for cleanliness in our properties. Duties and Responsibilities Preparing for your day: Must be appropriately dressed in uniform and ready to work at the scheduled start time Responsible for knowing the schedule. Act in accordance with hotel standards and wear name tag at all times while on duty. Work assignments will be provided at the beginning of each scheduled shift by the Supervisor. Able to work within a fast paced environment while keeping a positive attitude in dealing with staff and guest. Cleaning Guest Rooms: Clean and prepare guest rooms as per the hotel standards. Responsible for maintaining room cleanliness standards within the timelines indicated for room credits. Cleaning a guest room includes but is not limited to: stripping the bed, dusting all surfaces, reporting maintenance issues, cleaning the bathroom, restocking guest amenities and vacuuming. Rooms will be inspected by a supervisor prior to being release for resale. Any incomplete tasks will be outlined and must be re-done correctly prior to the end of shift. Other cleaning duties: Public spaces and staff accommodation are part of the housekeeping department’s responsibility. Regular window cleaning may be assigned Semiannual deep cleaning is done in the spring and the fall. All housekeepers participate in this activity and are provided with standards and training at that time. May be assigned to laundering of terry from time to time. Housekeeping manages the outgoing and incoming linen and valet. Security: Adhere to fire emergency plans and participate if an evacuation is necessary. Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards and working to minimize tripping hazards caused by hallway clutter and vacuum cords. Follow privacy and security policies at all times. This includes not allowing guests into guest rooms using their master key. Guest must be properly identified. Adhere to policy when in guest rooms to ensure that guest property remains safe. Responsible for turning in all items found to the Supervisor immediately in keeping with the Lost & Found procedure. Keep all rooms and supplies secure. Report suspicious persons on the guest room floors to a Supervisor or Manager. Other duties: Appropriate training will be conducted on use of housekeeping equipment. It is expected all equipment will be treated correctly and without negligence. All maintenance issues must be reported. Work in accordance to safety regulations when handling chemical. If gloves and mask are required, staff will be expected to use them. Other duties as required by your supervisor or manager deemed to be appropriate Preferred Knowledge/ Qualifications Must be physically fit Experience in Housekeeping, with a strong knowledge of Banff National Park and area. Must be able to work well independently with little supervision Must be a team player Must be able to speak and read the English language Excellent interpersonal skills Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Overlooking the beautiful Bow River, each unit is a fully-furnished apartment with kitchen appliances and a maximum of 2 tenants with separate bedrooms. It is a short walk to downtown Banff Avenue and easy access to many breathtaking walking, running and cycling trails in the area. A short distance to work, (approx. a 6 minute walk), our Otter Street Staff Accom provides a great female only, safe and secure option which also come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Summer Boating Pass: We provide a 2 hour free canoe or kayak pass for the Banff Canoe Club on the Bow River. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.