Emma Leeworthy

  • Bartender/Server/Housekeeper/Hostess
  • Banff, AB, Canada
  • Oct 07, 2019
Seasonal Customer Service Entry Level Hospitality-Hotel Restaurant-Food Service Server

Personal Summary

As a highly motivated individual, with a passion for the hospitality industry, I am confident that I will make a valuable addition to your establishment. With four years of serving experience in various hospitality roles, across several different countries, I have had the opportunity to refine my customer service skills, and develop an in-depth knowledge of customer care, allowing me to provide a consistently professional, prompt and courteous service to all guests I encounter.

I pride myself on my flexibility and work ethic - I thoroughly enjoy working and learning new skills,I thrive in a fast paced environment and I believe that my motivation, commitment and pre-existing experience will make me a valuable asset to your team.

I am up to date with my ProServe. 

Work Experience

Bartender
May 2016 - May 2019 Central Hotel

Stock maintenance - Payment collection - Ensuring high standards of equipment and facility cleanliness - ID checking - Encouraging responsible drinking among patrons - Complying with all food and beverage regulations.

Skills developed: Composure under pressure - Tactful assertiveness - Customer relations - Multitasking - Inventorying.

Kitchen Helper
Jan 2019 - Mar 2019 Famoso Neapolitan Pizza

Cleaning and sanitizing work areas, utensils and dishes - Back of house stock inventory - Daily preparations for front of house, including weighing and measuring ingredients, Storing food in Helping with orders at front of house during busy periods.

Skills developed: The ability to work quickly and safely with sharp objects - The ability to follow precise instructions from cooks and service managers - Working effectively with kitchen team.

Hospitality Supervisor
Nov 2018 - Jan 2019 Thali Cafe

Keyholder duties - Cashing Up - Stock management - Front and back of house services - High standard of personal presentation - Adherence to health and safety, food safety and environmental regulations - Food and drink preparation - Supervision of team members - Bookings management.

Skills developed: Creative problem solving - Attention to detail - Ability to work quickly, calmly and efficiently - Time management - Cashiering and cash register verification - Cultural awareness - Interpersonal skills - Customer care - Leadership and conflict management - Flexibility - Adaptability.

Bartender + Runner
May 2017 - Jun 2018 O2 Academy Bristol

Set up and take down of bar - Stock taking - Customer relations - Working with in-house staff and external clients in the successful execution of events - Overseeing care and coordination of performers

Skills developed: Communication and diplomacy skills - In depth knowledge of beverages - Time management and ability to work unsociable hours.

Receptionist
Apr 2017 - Jul 2017 Orega Serviced Offices

Welcoming and directing clientele - Answering, logging and forwarding telephone enquires - Receiving, sorting and distributing daily postal deliveries - Maintaining office security - Arranging couriers - Reception area maintenance - Professional personal appearance.

Skills developed: Active listening - Effective questioning - Good memory - Scheduling and organisation - Task prioritisation.

Food & Beverage Assistant
Oct 2015 - Apr 2016 Luna Park

Serving; taking orders and serving customers - Ensuring professional presentation of cafe areas - Food preparation and cooking - Dealing with customer concerns and complaints in a friendly and efficient manner - Cashing up at closing time - Familiarisation with menu items.

Skills developed: Accurate cash and credit card handling skills - Courteous attitude towards guests and colleagues - Knowledge of table settings - Food safety and hygiene.

City Manager
Oct 2009 - Aug 2015 Propaganda & Ramshackle Promotions

Performer liaison and coordination - Hiring and overseeing of promotional team - DJ management - Policy creation and guidance .

Skills developed: Good business and negotiation skills - Budget management - Event management - Account management - Networking and contact development - Project management - Content creation - Digital and offline marketing.

Education

Outdoor Adventure
Sep 2007 - Jun 2009 City of Bristol College