Maia Lemelin-Gutierrez

  • Barista
  • Gatineau, QC, Canada
  • May 07, 2018
Full time Customer Service Hospitality-Hotel Restaurant-Food Service

Personal Summary

Originally from Gatineau (Qc) I fell in love with the Rockies scenery on my three month road trip last summer. I am passionate about nature, mountains and travelling and I am convinced I share that passion with the many guests and staff of the Fairmont Chateau Lac Louise. Throughout my past work and travel experiences I have developed an ease with languages, so I am fluent in English, French and know basic Spanish. I have been part of a humanitarian assistance internship in Guatemala (Horizon Cosmopolite, 2012) and in Nicaragua (Solidaridad Nicaragua, 2016) which taught me to learn quickly and to work hard. Exploring the world and working in customer service has reinforced my strengths of connecting with people by being energetic, friendly and reliable. I graduated in Contemporary World Issues at the Cegep Gabrielle-Roy last winter and I am now wanting to try this once in a lifetime opportunity.

Work Experience

Waitress and barista
Oct 2017 - May 2018 Moca Loca Café Co

Located in the luxurious Suites Victoria, the Moca Loca Lounge is a European style cafe. Working as waitress and barista in this environment involves being really independent and needing minimal supervision. The position requires to work alone for multiple hours at the time on evening shifts or to work with one other coworker during the day. The main tasks consist on:

  • providing friendly service to customers 
  • taking orders
  • setting up plates 
  • preparing coffees, teas and other alcoholic beverages 
  • taking in cash and card payments
  • maintaining a clean environment
  • opening and closing the restaurant
Fruit Harvester
Jun 2017 - Aug 2017 K&P Fruit Farm

Fruit harvesting is very demanding physically and mentally because of the extreme weather conditions in the Okanagan Valley. The schedule is adapted to the forecast, therefore workers are on the crops from 4 a.m. until noon. The main jobs are:

  • rolling vines around fences to assure their support throughout summer
  • removing the excess cherries of the trees before the start of the season
  • picking cherries and carrying them to fill up big crates
Customer Service Associate and Cashier
May 2016 - May 2017 Réno Dépôt

Réno Dépôt is a home improvement and renovation store opened to contractors as well as householders. Due to a large inventory, exceptional service is necessary to meet customers expectations. The customer service associate and cashier position involve:

  • welcoming clients
  • attending to customers issues including exchanges, refunds, questions and concerns
  • cashing in payments and refunds
Counselor
Jan 2016 - Feb 2016 City of Gatineau

The City of Gatineau hosts the National Capital Region's Winterlude in the Jacques-Cartier Park every year. Many attraction as giant slides, snow sculptures, zip lines and outdoor shows are featured. The counselor job consists on:

  • providing fun and safety in the slides and on the site
  • cashing in payments for the Xtreme Zone
  • attaching zip line harnesses

Education

Contemporary World Issues
Aug 2015 - Dec 2017 Cegep Gabrielle-Roy