Kylie Millband

  • Server, Tour Guide
  • Sep 05, 2018
Full time Customer Service Hospitality-Hotel Restaurant-Food Service Server

Personal Summary

I have been in the customer service field for over 10 years and in turn, have excellent and proven relationship building skills that enable me to align myself as a key team member. I have strong communication skills to help team members understand organizational vision, values and business objectives. I am an optimistic, high energy person ready to learn and grow with new opportunities in the west! My passion for people, adventure, nature and traveling drives me to try and excel at new experiences.

Work Experience

Dog Walker & Pet Services
Jun 2018 - Sep 2018 Self-Employed
  • Develop a customer base by providing top level customer service and care

  • Provide in-home daytime, evening and overnight pet care including dog walks, meals/treats/water, clean litter boxes, and other messes, play and cuddle time, time and description of services provided after each visit

  • Administer oral and topical medications

  • Record and report any changes in pet behaviour as well as any physical problems with the pet to owner

Volunteer
Apr 2018 - Jun 2018 Peru
  • Stayed with a local family to learn Spanish and teach English

  • Community outreach program to feed underprivileged children

  • Learning about local farming

  • Participating in treks through mountains and jungles

Supervisor
Apr 2016 - Apr 2018 The Summerhill
  • Demonstrated outstanding service for all clientele

  • Provided exceptional product knowledge to increase total sales

  • Maintained a high level of cleanliness in both service and environmental aspects

  • Motivated and supervised staff, trained new hires and created weekly schedules

  • Ensured time management throughout food and beverage service

  • Spearheaded private events

Lead Server
Aug 2014 - Apr 2016 The Schomberg Pub
  • Server in high volume restaurant

  • Extra responsibilities include: manage floor, train new employees, hostess, fill chemicals in glass washer

  • Provided exceptional product knowledge and ensured time management throughout food and beverage service

Lounge Manager
Jan 2013 - Jun 2014 Locale Restaurant & Bar
  • Motivated and managed staff to ensure high quality of service in a fine dining Italian restaurant

  • Facilitate entertainment in the lounge

  • Create daily drink specials; make wine recommendations to customers and liaise with wine agent for restaurant wine selections

  • Lead server for functions of 30+ people

Server, Bartender & Concierge
Apr 2011 - Jan 2013 Magna Golf Club
  • Server/bartender in a fine dining restaurant

  • Provide high quality and personal service to club members and staff

  • Co-ordinate and serve at prestigious events (50 – 200+ guests)

  • Various administrative duties

Education

Certificate
Apr 2013 - Apr 2015 International Sommelier Guild School
Secondary School Diploma & Business Certificate
- Jun 2007 Dr. G. W. Williams