Monique Ferris

  • Guest service agent or Restaurant server
  • Alberta, Canada
  • Oct 11, 2018
Full time Customer Service Restaurant-Food Service Front Desk/Reservations Server Host/Hostess

Personal Summary

To whom it may concern,



My name is Monique Ferris, I am a 27 year old Australian female who has recently relocating to Canada.

I would like to express my extreme interest in obtaining a job in one of your available positions.

I have been working as a registered emergency nurse for the past 5 years, prior to this I was working at Mc Donald’s for over 6 years. During this time I progressed through positions including crew trainer and shift manager.

Although I have not had the opportunity to work in a front desk agent position or as a server, throughout these employments I have developed strong skills in providing a high level of customer service whilst being able to work in a fast paced environment. I believe I learn quickly and would be an essential employee to your establishment.  

I believe one of my strongest attributes is my level of communication. Communication between not only myself and my customers but also with other colleagues allows me to provide the highest level of customer service.


I have always been involved in team environments throughout my life and I consider myself to be someone who is able to work effectively as a team and not allowing one person to do all the work, I understand the importance of team work and I will always strive to be part of that team to get the best possible outcome.

Throughout my previous employment I have always considered myself to be extremely reliable and hardworking and will continue to uphold this if you choose to employ me. I look forward to hearing from you.


Yours sincerely,

Monique Ferris




Work Experience

Crew trainer/manager
Nov 2003 - May 2012 McDonalds

I began working for McDonalds in 2003 when I was old enough to commence work. Throughout the 6.5 years I progressed into a crew trainer role and management role. 

My duties included: 

  :Supervising employees

   :Running the business independently

   : Opening & closing the store

   :Understanding and accommodating customers needs

    : Preparing and serving meals and coffees.

     : Money handling.         

      :Training new crew and ensuring other crew members are following correct procedures.


Personal Skills Gained:

         :Being able to supervise crew and run the business independently

         : Experiences customer service skills,

          : Being able to satisfy customer’s needs and resolving problems

           : Quick Decision making

          : Furthering my communication skills.

          : Providing authority in a way which helps make employees feel at ease while also working.

           : Working under pressure.

Registered Nurse
Apr 2013 - Mar 2016 Flinders Medical Centre

I have worked as a registered nurse for over 5 years. During this time I have worked in the emergency department and therefore have developed many skills that would be beneficial to your positions, my duties and skills include: 

Duties: performing the duties of a registered nurse in providing care for patients in a fast environment.

          : Coordinating areas including flow of the department

          : Caring for high acuity patients

          : Caring for trauma patients

          : Working in the role as scribe in the resuscitation room

          : Occasionally working with a student nurse and providing them with the education and skills provided to perform safe patient care.

          : Correct documentation of patient’s vital signs, case notes etc.


Skills I developed: Ability to work in a fast environment

         : Able to be in charge of multiple staff members and overlooking patients’ needs

         : Able to identify sudden changes in patients and provide appropriate care.

         : Providing care to critical patients.

         : Having a wide range of knowledge e.g. medical and surgical

         : Building a quick rapport with patients and their families in emergency situations

         : Having the ability and knowledge to provide emergency care to adults and paediatrics.

Registered Nurse
Jul 2016 - Sep 2018 Royal London Hospital

Please see above duties as a registered nurse included above.


Bachelor of Nursing
Feb 2010 - Nov 2012 Flinders University
High School Certificate
Feb 2018 - Nov 2009 Coomealla high school