Iva Nazife Oka

  • Front Desk Supervisor
  • Lake Louise, AB, Canada
  • Feb 24, 2019
Full time Customer Service Hospitality-Hotel Management Front Desk/Reservations Supervisor

Personal Summary

A Hospitality and Tourism professional looking to provide exceptional customer service and productivity in a busy and fast paced environment. With my love for nature, I ensure that every encounter with guests helps to show them that passion and desire for adventure in the beautiful Banff National Park. 

Work Experience

Manager Assistant / Operations
Aug 2018 - Feb 2019 Peregrine Co-Op
  • Ensure All invoices have cheque requisitions and provide financial information to new companies joining.
  • Actively participate in new projects such as budgets, yearly check up and renting units.
  • Perform routine clerical tasks such as mailing, copying, faxing, filing, and scanning
Front Desk Agent / Concierge
Jan 2018 - Aug 2018 Lake Louise Inn
  • Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures and follow up with third party bookings.
  • Take same day reservations and future reservation when needed,
  • Create itineraries for hotel guests and prepare to book for present and future activities.
Front Desk Agent / Server
May 2017 - Jan 2018 Marriott on the Falls
  • Worked with At Your Service (AYS) to answer phone calls directly,
  • Balanced all rebates and miscellaneous charges to accounts.
  • Worked closely with tour companies to ensure a smooth check-in process in our highly busy summer season.
  • Ensured accurate customer orders and cashing in and out procedures. 
  • Occasionally made alcoholic drinks when the bartender was experiencing high volume.
Resident Advisor
Sep 2017 - May 2017 Niagara College
  • Ensured a smooth transition from moving in and out of the residence for students.
  • Maintained the front office space and upkeep paperwork and payments.
  • Create programs and events for the students to enjoy in the residence.
  • The first point of contact for any emergency occurrences and in charge of follow up with both students and medical assistance. 


Administrative Assistant
Aug 2018 - Feb 2019 Forest Hill Physiotherapy
  • Greeted all clients and visitors, ensuring that they received an outstanding first impression of the clinic.
  • Worked closely with the doctors to follow up with patients and schedule routinely check-ups.
  • Maintained social media marketing and updated the necessary website content.
  • Ensured all claims are sent through to appropriate patient’s insurances.


Tourism Management and Business Development
Sep 2015 - Apr 2017 Niagara College
Level C First Aid and CPR
Feb 2019 - Feb 2020 F.A.S.T Rescue