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Rundlestone Lodge
Jan 23, 2020
Full time
We are looking for a professional, experienced and long-term candidate to lead and manage our Front Desk and Reservations team. The main duties include but are not limited to: Responsible for hiring, training, motivating and monitoring front office staff so that they perform to the best of their abilities. Maintaining a culture of exceptional customer service and accurate, detail-oriented front office administration. Communicating effectively with guests, staff and third parties. Helping to establish, enforce and communicate hotel policies and departmental procedures in accordance with all applicable regulations and legislation. Ensuring all guest complaints and concerns are documented and resolved in a timely manner, thus ensuring guest satisfaction.  Responding to online reviews and following up with appropriate departments to prevent reoccurrences and improve standards. Assisting in the preparation of annual business plans, marketing plans and budgets. Monitoring availability and maintaining Extranet systems to maximize revenue and ADR for the property. Monitoring all City Ledger accounts: invoicing, chasing and processing payments in a timely fashion. Assisting with group sales: processing enquiries, contracting, pre-stay administration, hosting various groups, conferences and functions. Complying with labour budget through the close management of departmental scheduling, whilst ensuring all shifts are adequately covered. Complying with expense budget whilst monitoring and managing front desk and office supplies. Processing departmental payroll and handling HR matters for departmental staff. Participating in committees and conferences and leading departmental meetings as required. Organizing and maintaining front office records and equipment in accordance with hotel policies and ensuring compliance with any applicable legislation. Ensuring front office staff are trained in emergency situations and procedures. Leading by example in dealing with such circumstances. Advantages of working with us: A long-term and stable management team which is committed to providing the necessary support to department heads. Fantastic team environment. Health benefits after three months. On-call allowance. Health spending account. Additional bonus structure. Access to on-site gym, pool and hot tub facilities. Discounts at our on-site restaurant. Free hotel stays. Guaranteed hours all year round. Opportunities for advancement to other roles. Free canoe pass. Subsidized ski passes. Organized staff events. Candidate Requirements: Minimum 2 years’ experience in Front Office Management. Willing to commit to a minimum of 2 years. Excellent knowledge of tourism industry with strong business acumen and exceptional attention to detail. Proven leadership skills and a commitment to upholding the highest standards in customer service. Organized and results oriented with proven time management skills and the ability to work under pressure. Effective organizational, written and verbal communication skills. Knowledge of hotel safety and security standards and a demonstrable commitment to ensuring a safe work environment. Well-developed knowledge of front office and hotel operations. Experience with roomMaster is an advantage. Experience working with budgets. Inventory management experience an asset. Proven performance management and conflict resolution skills. Ability to make decisions with only general policies and procedures available for guidance. Experience with hotel property management systems and proficient in other assorted computer programmes, including Microsoft Office. Have high personal standards to ensure that service and product delivery are maintained in a friendly and courteous, service-oriented fashion. A good sense of humour and an ability to deal with stressful situations in a calm and positive manner.
Banff Park Lodge Banff, AB, Canada
Dec 27, 2019
Full time
Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here we experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and the Homestead Inn.   We are currently seeking a full-time permanent Second Cook, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 32-40 hours per week.   Duties Include (but are not limited to): Ensuring that food is properly stored and handled at all times Ensuring that the quality and quantity of food prepared meets hotel standards Managing a clean, sanitized work station during and at the end of shift Ensuring that food waste and spoilage are kept to a minimum   Ideal candidate: Reliable and can commit to at least 6 months Aspiring to become an apprentice Experience in a hotel restaurant cooking is an asset Prepares high quality food and follows superior sanitation standards Is physically capable of lifting and carrying heavy items and standing for long periods of time Is a team player, able to work in close conditions with several other people   Employee Incentives: Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day Three salary increases during first year of employment; term bonus and summer bonus available Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and Terrace Dining Room & Lounge Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7 Ski Pass subsidy available, receive a return of up to $350; payroll deduction available Education reimbursement for English as a Second Language Course Payroll deduction available for a local gym membership Monthly staff events hosted by our very own Social Committee Uniforms supplied and free cleaning available Living in beautiful Banff National Park!   For those interested in this opportunity, please forward a copy of your resume to the email address provided in-person at 222 Lynx Street, by fax to (403) 762-4740 or online at www.banffparklodge.com. Only candidates selected for an interview will be contacted. Thank you for your interest in our company!!  
Banff Park Lodge Banff, AB, Canada
Dec 27, 2019
Full time
Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here we experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has two sister properties; the Bow View Lodge and the Homestead Inn.   We are currently seeking a full-time permanent Dishwasher, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 32-40 hours per week.   Duties Include (but are not limited to): Ensure clean and sanitary conditions of dish washing areas and relative kitchen spaces Provide clean dishes, cutlery, baking & buffet equipment Consistently offers professional, engaging and friendly service General cleaning - mopping, sweeping, scrubbing, cleansing, polishing   Ideal Candidate: Must be able to stand for long periods of time Must be capable of lifting and carrying up to 30 pounds Physically able to carry out the demands of the position including pushing, pulling, bending, and heavy lifting for long periods of time   Employee Incentives: Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day Three salary increases during first year of employment; term bonus and summer bonus available Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill and Terrace Dining Room & Lounge Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7 Ski Pass subsidy available, receive a return of up to $350; payroll deduction available Education reimbursement for English as a Second Language Course Payroll deduction available for a local gym membership Monthly staff events hosted by our very own Social Committee Uniforms supplied and free cleaning available Living in beautiful Banff National Park!   For those interested in this opportunity, please forward a copy of your resume to the email address provided, in-person at 222 Lynx Street, by fax to (403) 762-4740 or online at www.banffparklodge.com. Only candidates selected for an interview will be contacted. Thank you for your interest in our company!!  
Banff Park Lodge Banff, AB, Canada
Dec 27, 2019
Full time
Conveniently located in the Town of Banff, just steps away from the glacier-fed Bow River, Banff Park Lodge is a full-service Resort Hotel and Conference Centre. Here we experience the best of both worlds: the peace and solitude of a quiet location, yet quick access to a livelier scene in downtown Banff. The Banff Park Lodge has a sister properties; the Bow View Lodge. We are currently seeking a full-time permanent Pastry Cook, required to work day shifts, evening shifts, weekends and holidays with opportunities for overtime hours. The salary for this position is based on experience, 32-40 hours per week. Duties Include (but are not limited to):     Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met Keeps overproduction and food waste to a minimum, ensures proper rotation, labeling, and storing of food in order to reduce food cost expense. Assumes responsibility for the basic operations of his/her station for short periods when required in the absence of the Pastry Chef Make prep list and maintain par stocks and freezer prep levels Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program Ensures that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines Report for shift on time; with a professional appearance and positive attitude   Ideal candidate:   Reliable and can commit to at least 6 months  Experience in a hotel restaurant is an asset  Prepares high quality food and follows superior sanitation standards  Is physically capable of lifting and carrying heavy items and standing for long periods of time  Is a team player, able to work in close conditions with several other people   Employee Incentives: Staff accommodation is guaranteed with an immediate check-in; daily rent starting from $6.50 - $17.00 per day Three salary increases during first year of employment; term bonus and summer bonus available Friends and family rates available at all three properties, F&B discounts available at The Crave Mountain Grill Restaurant and Terrace Dining Room & Lounge Health benefits available after 8 months of employment including life insurance, dental, medical and drug coverage Staff Cafe on site offering meals for $2.37; certain items available free of charge 24/7 Ski Pass subsidy available, receive a return of up to $350; payroll deduction available Education reimbursement for English as a Second Language Course Payroll deduction available for a local gym membership Monthly staff events hosted by our very own Social Committee Uniforms supplied and free cleaning available Living in beautiful Banff National Park!   For those interested in this opportunity, please forward a copy of your resume to the email address provided in-person at 222 Lynx Street or online at www.banffparklodge.com. Only candidates selected for an interview will be contacted. Thank you for your interest in our company!!