Delta Banff Royal Canadian Lodge & Charlton Resorts

Charlton Resorts, consisting of two hotels, Charltons Banff and Delta Banff Royal Canadian Lodge, is a company that has set the standard for hospitality in the Banff National Park for over 50 years. As a group of hospitality professionals we pride ourselves in providing first class accommodation, and the ultimate in guest experience.

The Charlton's Banff is comprised of 57 unique and spacious guest rooms and suites, with full breakfast facilities where guests are able to enjoy daily complimentary breakfast.

The Delta Banff Royal Canadian Lodge has 99 guest rooms including 16 suites. We offer an intimate setting with meeting space for up to 100 guests. The Evergreen Restaurant is open from 6:30am-10:00pm, serving breakfast, lunch and dinner as well as providing in room dining.

Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Sep 18, 2018
Full time
Scope & General Purpose Smooth operation of the kitchen and organization of staff to maintain optimum production. Keeping food quality and consistency on line with business and within the standards. Duties and Responsibilities Close monitoring at all times of quality of presentation and that portion size standards are in line with cost specification. Implement menu items and recipes as required. Low level of loss time due to accidents. Monitor equipment maintenance and cleanliness for optimum team production High standards of hygiene maintained on daily basis according to established cleaning list. Ensure that Health & Safety Standards are met with regards to food handling and equipment procedure. Able to work unsupervised. Work on all banquets as needed. High level of guest satisfaction with food presentation and quality according to guest comment cards. Low loss of merchandise through spoilage or pilferage. Other duties as assigned Preferred Knowledge/ Qualifications Culinary Trade Certificate preferred (Journeymen Certificate welcomed but not required) Proven organizational and planning skills. Good communication skills. Training skills Flexible with regards to working hours and guest special requests. Good interpersonal relation skills. Team orientated. Aspires to be Sous Chef. Provincial Board of Health Certification Acceptance and desire to serve our guests. Physical Requirements While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Staff Benefits: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Our male staff accommodation is located in the Rocky Mountain Coop, overlooking the beautiful Bow River. Each unit is a fully-furnished apartment with kitchen appliances, furniture and a maximum of 2 tenants, each with their own separate bedroom. Our Otter Street staff accommodation provides our female staff a safe and secure home away from home. The apartments come fully furnished, beautifully maintained and a maximum of 4 tenants Staff Meal Plan: Each team member receives a hot meal during their shift (lunch or dinner) for $3.00 a day. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for themselves and a guest. Uniforms: We provide every team member with a proper uniform and offer free dry cleaning for all team members. Ski Pass Discounts: We offer a deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions. Banff Canoe Club Summer Boating Pass: We provide a 2 hour canoe pass to the Banff Canoe Club to our team members free of charge. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great travel incentives with Marriott Hotels, as well as Delta Hotels and Resorts.This includes discounted hotel rates and 20% off food & beverage.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Sep 18, 2018
Full time
Scope & General Purpose Manage Daily Operations ensuring the highest possible level of guest satisfaction is achieved. Meet or exceed financial objectives. Duties and Responsibilities Use leadership skills to coach, train, and oversee a team of culinary professionals. Attends meetings with GM and Department Managers to discuss progress and challenges within the department. Possess the skills necessary to set up and manage scheduling, biweekly payroll submissions and have a general knowledge of Alberta Employment Standards. Must be able to maintain a variety of records and to prepare reports. Perform disciplinary actions and terminations where necessary. Responsible for food purchases and maintaining supplier relations. Assisting with calculating plate cost on new menu items, counting monthly inventory and contributing to a controlled monthly food cost. Forecasting general daily food consumption and planning banquets, buffets and special events. Keep track of daily food waste, plate cost calculations, menu creations and modifications. Kitchen safety knowledge and awareness. Ensure Health & Safety standards are met with regards to food handing and equipment procedure. Menu item selections and recipe developments utilizing local ingredients whenever possible. Ensure proper maintenance of all kitchen equipment. Efficient in Microsoft Word, Excel, and Outlook. Excellent written and oral communication skills. This individual must be able to work in a busy environment, have a flexible work schedule and be able to fill in during times when short staffed. Training in accordance with Delta Hotels & Resort's Brand Operating Procedures, brand roll-outs, employee initiatives, brand orientations and training modules. Preferred Knowledge/ Qualifications Journeyman Certificate required. Minimum 2 years’ experience preferred. Must be able to cook on the line. Proven organizational and planning skills Strong communication skills Must be able to work under pressure in a fast paced environment Flexible, team orientated, reliable, Provincial Board of Health Certification. Must be able to lift minimum 45lbs. Acceptance & desire to serve our guests. Physical Requirements While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; communicate, have a strong sense of taste and smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Our male staff accommodation is located in the Rocky Mountain Coop, overlooking the beautiful Bow River. Each unit is a fully-furnished apartment with kitchen appliances, furniture and a maximum of 2 tenants, each with their own separate bedroom. Our Otter Street staff accommodation provides our female staff a safe and secure home away from home. The apartments come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during their shift (lunch or dinner) for $3.00 a day. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for themselves and a guest. Uniforms: We provide every team member with a proper uniform and offer free dry cleaning for all team members. Ski Pass Discounts: We offer a deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions. Banff Canoe Club Summer Boating Pass: We provide a 2 hour canoe pass to the Banff Canoe Club to our team members free of charge. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Sep 18, 2018
Full time
Scope & General Purpose To lead, teach, coach and inspire a dynamic team in the Evergreen Restaurant and Breakfast Room to provide our guests with phenomenal dining experiences. To ensure the calibre of service is harmonized by our menu, which displays the highest level of culinary skills, evident in all areas of presentation and preparation. Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation. Must always present a professional appearance. This position will consists of 2-3 Supervisor shifts per week and 1-2 Server shifts per week.  Duties and Responsibilities Provision of exceptional guest service, going above and beyond to ensure total guest satisfaction. Lead by example. Adherence to all Delta and Charlton Resorts policies and standards. Supervise and co-ordinate activities of food and beverage servers and other serving staff. Ensure staff is utilizing up-sell techniques. Weekly scheduling based on business levels with the guidance of the Restaurant Manager. Actively participant in new-employee training in accordance with the Food & Beverage New Employee Orientation program. Conducting continuous wine knowledge and service training with the guidance of the Restaurant Manager. Ensure that Delta Hallmark Deliverables are being presented in all food & beverage outlets (i.e.: Evergreen, Room Service, Banquets) Craft a competitive & complimentary wine list for the Evergreen Restaurant with the guidance of the Restaurant Manager. Participate in Month End Liquor Inventory counts ensuring accurate reporting. Organization and maintenance of liquor storage area. Ensure accurate ordering based on restaurant, banquet and kitchen requisitions under guidance of the Restaurant Manager. Ensure that all banquet wine is available and that up-coming wine requirements are met. Maintain daily liquor room inventory controls. Ensure that the inventory turns are appropriate and inventory levels are kept to a minimum Liaise with the Conference Services and Catering Team to assist Group Convenors with new pairings, additional offerings and up-selling opportunities, enhancing their experience. Participate in weekly food and beverage meetings to ensure that all details of up-coming events are understood. Execute functions with flair, ensuring total group satisfaction. Responsible for accurately accounting for all food & beverage sold the night of the event through the MICROS POS system. Ensure proper beverage service in accordance with Alberta Liquor Laws. Effectively communicate with the Restaurant Manager regarding daily operations (successes & challenges) in order to quickly solve problems and maintain the strength of the entire department. All other duties as assigned by the Restaurant Manager Preferred Knowledge /Qualifications On-going learning about wine and gaining knowledge of Wine and Food Pairing. ProServe Certification One year supervisory experience in similar environment Physical Requirements: Position involves standing & walking for extended amounts of time Must be able to lift and carry 20 lbs. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Overlooking the beautiful Bow River, each unit is a fully-furnished apartment with kitchen appliances and a maximum of 2 tenants with separate bedrooms. It is a short walk to downtown Banff Avenue and easy access to many breathtaking walking, running and cycling trails in the area. A short distance to work, (approx. a 6 minute walk), our Otter Street Staff Accom provides a great female only, safe and secure option which also come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Pass: We provide a free 2 hour pass for the Banff Canoe Club on the beautiful Bow River for all of our team members to use. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Ave
Sep 18, 2018
Full time
Scope and General Purpose The role of the Reservations & Revenue Manager is charged with providing timely and professional reservations services and managing all related reservation and revenue functions to optimize availability and pricing to maximize revenue. Duties and Responsibilities Process all reservation requests, changes and cancellations received by phone, email or fax in a courteous, efficient and professional manner. Ensure all rates and packages are maintained in the various reservations systems Monitor web sites to ensure content, including images and descriptions are correct and up to date. Maintain hotel and online inventory and rate availability to maximize revenue. Manage market segmentation to maximize revenue growth. Practice effective Revenue management by outlining strategies to achieve monthly and annual targets. Ensure Reservation Coordinator and Guest Services Agents are up-to-date on all local information, hotel services and the current packages, promotions and procedures. Continuous review/auditing of the hotel systems to ensure accuracy of reservations data and optimal positioning for revenue maximization. These quality checks include but not limited to: Inventory/Availability, rates, reservation accuracy for transient, group and FIT’s. Ensure deposits as processed as required for individual and group reservations. Prepare all reports and lead the weekly Revenue Management meetings Participate in Sales departmental meetings. Implement special sales promotions and packages and ensure optimal distribution on all channels. Effectively use yielding system (One Yield) for Delta. Work with the Director of Sales to set rates future rates for all market segments. Review commission reports for accuracy. Empowered as required to meet and/or exceed the expectations of internal and external guests Play an active role within the Sales Department to perform additional tasks as determined by the Director of Sales. Preferred Knowledge and Qualifications Previous hotel reservations and revenue background Hospitality related Degree or Diploma an asset Excellent communication skills, both written and verbal Strong analytical skills Knowledge of MARSHA and Opera Property Management System preferred Flexible and able to prioritize multiple tasks in a fast-paced work environment Proficient in Microsoft Office and Excel Strong team player Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Located in the Rocky Mountain Coop, overlooking the beautiful Bow River, these units are fully furnished and include on-site laundry. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Summer Boating Pass: We provide a 2 hour free canoe pass for the Banff Canoe Club on the Bow River. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts. Blue Cross: After successful completion of a probation period, the Reservations & Revenue Manager is eligible for benefits through Blue Cross.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Sep 11, 2018
Full time
Scope & General Purpose Under the direction of the Front Office Supervisor, Front Office Manager, the Guest Services Agents are responsible for taking care of our guests’ needs in a professional manner and in accordance with our standards bearing in mind that we are in an industry of discretion and ambassadors to Banff National Park. Duties and Responsibilities Checking guests in: Greet guests in a friendly and professional manner Re-confirm the details of guest stay and guest history Ensure room is adequate for guest’s needs and upsell if possible Provide information of our other services Establish a method of payment In room keys, maintaining security policies and procedures Update information in the PMS and file paperwork accordingly. Checking guests out: Greet guest in a friendly and professional manner and enquire about the quality of their stay Review the details of their folio Reconfirm method of payment Process payment Update the PMS and file paperwork accordingly Thank guests and close transaction in a friendly and welcoming manner. Handling Cash: Responsible for managing a cash float Ensure cash is balanced at the end of every shift. Be familiar with currency exchange values and exchange methods Complete required paperwork accordingly. Telephone Operator: Answer phones in a timely and professional manner Always identifying yourself to the caller Must be knowledgeable of the department managers and their duties in order to adequately transfer callers Set wakeup calls and block calls Taking Reservations: Take phone reservations according to Charlton Resorts and Delta Standards Respond to E-mail inquiries in a timely and professional manner Handling Complaints: Maintain composure and showing empathy for guest’s concerns Be able to identify the source of the complaint Consider resources to correct problem and establish an action plan Execute the action plan, ensure it is communicated to co-workers to ensure follow up occurs Pass on problems to a supervisor or manager if required Prepare incident reports as required. Security Provider: Adhere to fire emergency plans and participate if an evacuation if necessary. Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards. Follow security procedures at all times and not allow guests into rooms unless they are properly identified. Adhere to policy when in guest rooms to ensure that guest property remains safe Follow the lost and found procedure at all times. All security codes and passwords should remain confidential and not shared with any team members. Report suspicious persons on the guest room floors. Relief Night Audit: Perform Night Audit duties from time to time to provide adequate coverage in the absence of the full time Night Auditor. Balance the day: Print appropriate reports and compare all revenue centers against the source documents Correct inappropriate entries Recap the food and beverage information into the PMS Process audit and check the reports and balances for correctness Prepare guest folios for all departing guests Update customer history Ensure backups are done and interfaces are reset properly. Other Duties: Understand how the interfaces computer works and ensure that they are operating properly at all times Understand how the key system works and ensure that it is operating properly at all times Be familiar with the PBX functions and ensure that it is fully operational at all times Keep work area neat and tidy Preferred Knowledge/ Qualifications Experience in Guest Services, with a strong knowledge of Banff National Park and area. Exceptional interpersonal skills to enhance the service standards throughout the operation Excellent communication, guest service and up-selling skills Team player and a self-starter, yet able to work independently Ability to work effectively in an innovative, fast-paced, and multi-tasked environment. Responsible and conscientious Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Overlooking the beautiful Bow River, each unit is a fully-furnished apartment with kitchen appliances and a maximum of 2 tenants with separate bedrooms. It is a short walk to downtown Banff Avenue and easy access to many breathtaking walking, running and cycling trails in the area. A short distance to work, (approx. a 6 minute walk), our Otter Street Staff Accom provides a great female only, safe and secure option which also come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Summer Boating Pass: We provide a 2 hour free canoe pass for the Banff Canoe Club on the Bow River. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Sep 03, 2018
Full time
Hotel Background Charlton Resorts, consisting of two hotels, Charltons Banff and Delta Banff Royal Canadian Lodge, is a company that has set the standard for hospitality in the Banff National Park for over 50 years. As a group of hospitality professionals we pride ourselves in providing first class accommodation and the ultimate in guest experience. The Charlton's Banff is comprised of 57 unique and spacious guest rooms and suites, with full breakfast facilities where guests are able to enjoy daily complimentary breakfast. The Delta Banff Royal Canadian Lodge has 99 guest rooms including 16 suites. We offer an intimate setting with meeting space for up to 100 guests. The Evergreen Restaurant is open from 6:30 am-10:00 pm, serving breakfast, lunch and dinner as well as providing in room dining. Scope & General Purpose To ensure that Charlton Resorts recruitment strategy is best in class, timely and cost effective. To assist in hiring the right people in the right positions and to ensure successful retention strategies to maintain employee and employer satisfaction. This person will be a leader within our Hotels, facilitating training to deliver exceptional service to all guests and employees alike, as well as assisting the Department Heads with Departmental Training. Duties and Responsibilities Prepare and update job postings on various applications such as; HCareers, Job Bank, Marriott Talent Point, Job Resource Center, Local Papers, Bunac, S.W.A.P. Kijiji, Indeed. Manage results of all job postings and respond to e-mails/in-person. Pre-qualify candidates for all departments. (pre-screening & reference checks) Facilitate the hiring process by ensuring all documentation in completed accurately and in a timely manner. Maintain accurate files. Manage the Staff Accommodation process by conducting check-ins, check-outs, inspections, reporting and following up on maintenance and/or cleanliness issues. Plan and facilitate the new employee orientation to foster a positive attitude towards Charlton Resorts organizational objectives and philosophy. Facilitate Delta’s Professional Training; Service Essentials and Connex training. Assist with identification of training needs, selection, development and delivery. Assist in the development and implementation of programs that will drive increased employee satisfaction and commitment levels. Actively chair on the Health & Safety Committee. Plan quarterly staff events, birthdays, long stay awards, employee recognition programs for superior work performance and contributions. Keep up to date on current events and programs in the Bow Valley and communicate to team members. Prepare monthly Employee Newsletter. Assist the General Manager & Operations Manager with administration tasks as required. Other duties as assigned. Support Roles: Work with Department Heads to develop strong retention plans Assist with complaint handling in the absence of other managers Act as impartial liaison between staff and management. Preferred Knowledge/ Qualifications Exceptional interpersonal skills to enhance both the presentation and service standards throughout the operation. Effective problem-solving skills. Successful track record with a minimum 2 years Human Resources training in a similar capacity. Must always maintain a professional appearance. Position involves preparing documents and presentations. Candidate must have excellent communication skills both verbal and written. Candidate must be familiar with Microsoft Word and PowerPoint. Valid Alberta Class 5 Driver's License. Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Located in the Rocky Mountain Coop, overlooking the beautiful Bow River, this private unit is a fully-furnished apartment with kitchen appliances and furniture. Staff Meal Plan: Each team member receives a hot meal during their shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for themselves and a guest. Dry Cleaning: We offer free dry cleaning for all team members. Ski Pass Discounts: We offer a deeply discounted ski passes (Sunshine, Lake Louise & Ski Big 3) to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions. Banff Canoe Club Summer Boating Pass: We provide a 2 hour canoe pass to the Banff Canoe Club to our team members free of charge. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, Delta Hotels and Resorts and Starwood Hotel Properties. This includes discounted room rates and food and beverage discounts. Health Benefits: A comprehensive health insurance plan encompassing both health and dental coverage is offered after successful completion of a three month probation period.
Delta Banff Royal Canadian Lodge & Charlton Resorts 459 Banff Avenue, Banff, AB, Canada
Sep 03, 2018
Full time
Hotel Background Charlton Resorts, consisting of two hotels, Charltons Banff and Delta Banff Royal Canadian Lodge, is a company that has set the standard for hospitality in the Banff National Park for over 50 years. As a group of hospitality professionals we pride ourselves in providing first class accommodation, and the ultimate in guest experience. The Charlton's Banff is comprised of 57 unique and spacious guest rooms and suites, with full breakfast facilities where guests are able to enjoy daily complimentary breakfast. The Delta Banff Royal Canadian Lodge has 99 guest rooms including 16 suites. We offer an intimate setting with meeting space for up to 100 guests. The Evergreen Restaurant is open from 6:30am-10:00pm, serving breakfast, lunch and dinner as well as providing in room dining. Scope & General Purpose Under the direct supervision of the housekeeping supervisors and the general direction of the Executive Housekeeper, the room attendants are responsible for maintaining the high standards set for cleanliness in our properties. Duties and Responsibilities Preparing for your day: Must be appropriately dressed in uniform and ready to work at the scheduled start time Responsible for knowing the schedule. Act in accordance with hotel standards and wear name tag at all times while on duty. Work assignments will be provided at the beginning of each scheduled shift by the Supervisor. Able to work within a fast paced environment while keeping a positive attitude in dealing with staff and guest. Cleaning Guest Rooms: Clean and prepare guest rooms as per the hotel standards. Responsible for maintaining room cleanliness standards within the timelines indicated for room credits. Cleaning a guest room includes but is not limited to: stripping the bed, dusting all surfaces, reporting maintenance issues, cleaning the bathroom, restocking guest amenities and vacuuming. Rooms will be inspected by a supervisor prior to being release for resale. Any incomplete tasks will be outlined and must be re-done correctly prior to the end of shift. Other cleaning duties: Public spaces and staff accommodation are part of the housekeeping department’s responsibility. Regular window cleaning may be assigned Semiannual deep cleaning is done in the spring and the fall. All housekeepers participate in this activity and are provided with standards and training at that time. May be assigned to laundering of terry from time to time. Housekeeping manages the outgoing and incoming linen and valet. Security: Adhere to fire emergency plans and participate if an evacuation is necessary. Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards and working to minimize tripping hazards caused by hallway clutter and vacuum cords. Follow privacy and security policies at all times. This includes not allowing guests into guest rooms using their master key. Guest must be properly identified. Adhere to policy when in guest rooms to ensure that guest property remains safe. Responsible for turning in all items found to the Supervisor immediately in keeping with the Lost & Found procedure. Keep all rooms and supplies secure. Report suspicious persons on the guest room floors to a Supervisor or Manager. Other duties: Appropriate training will be conducted on use of housekeeping equipment. It is expected all equipment will be treated correctly and without negligence. All maintenance issues must be reported. Work in accordance to safety regulations when handling chemical. If gloves and mask are required, staff will be expected to use them. Other duties as required by your supervisor or manager deemed to be appropriate Preferred Knowledge/ Qualifications Must be physically fit Experience in Housekeeping, with a strong knowledge of Banff National Park and area. Must be able to work well independently with little supervision Must be a team player Must be able to speak and read the English language Excellent interpersonal skills Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Give the Best to our Guests, and Expect Even More in Return: Staff Accommodation: We offer some of the most premium staff housing units in Banff to our team. Overlooking the beautiful Bow River, each unit is a fully-furnished apartment with kitchen appliances and a maximum of 2 tenants with separate bedrooms. It is a short walk to downtown Banff Avenue and easy access to many breathtaking walking, running and cycling trails in the area. A short distance to work, (approx. a 6 minute walk), our Otter Street Staff Accom provides a great female only, safe and secure option which also come fully furnished, beautifully maintained and a maximum of 4 tenants. Staff Meal Plan: Each team member receives a hot meal during every shift for a nominal fee. Food & Beverage Discounts: Team members are entitled to a 50% discount on all food served in our Evergreen Restaurant with dining reservations for your personal consumption. Uniforms: We provide uniforms and take care of cleaning them. Ski Pass Discounts: We offer a deeply discounted tri-area ski pass to our team members with a purchase plan option to spread the cost of the pass over several pay period deductions (seasonal). Banff Canoe Club Summer Boating Pass: We provide a 2 hour free canoe or kayak pass for the Banff Canoe Club on the Bow River. The pass is available to staff through a sign-out program so fair share of the pass is provided. Travel Incentives: Each team member will have access to great Travel Incentives with Marriott Hotels, as well as Delta Hotels and Resorts.