Restaurant Service Manager

  • Banff Lodging Co.
  • Pacini, Banff Avenue, Banff, AB, Canada
  • May 28, 2018
Full time Management Restaurant-Food Service

Job Description

Job Description

Can you lead a team to perform to a high standard while balancing multiple priorities in a busy restaurant environment? As Service Manager you will support the General Manager in overseeing the smooth operation of Pacini Restaurant.


  • Effective interaction to ensure the highest level of service is provided to restaurant and bar patrons;
  • Coach, develop & manage the performance of the Restaurant leadership/supervisor team;
  • Ensure that food & beverage employees are well trained, maintain professional standards of appearance and serve their customers in a prompt, professional, friendly manner;
  • Effectively handle, investigate and resolve guest concerns in a professional manner to the standard set by Banff Lodging Co/ Pacini;
  • Lead employees by personal example with a philosophy of work conduct, enthusiasm and personal development that leads to maximum performance and job satisfaction;
  • Continually promote professional work habits and recognize and reward jobs well done;
  • Maintain and improve upon current systems, policies and Banff Lodging Co/Pacini standards in quality of product & service;
  • Ensure health and safety regulations are followed;
  • Enforce provincial liquor legislation and requirements;
  • Able to aid the team by performing the duties of a server or bartender.


  • Post secondary education in the Hospitality / Restaurant Management or equivalent experience a great asset;
  • Must have ProServe Certification;
  • 1-2 years’ experience in a restaurant supervisory role;
  • You need to bring a great attitude, a flexible schedule and the desire to excel;
  • You have an eye for detail and are an organized worker;
  • You should be flexible yet aware of the standards and polices;
  • Possess the ability to motivate and inspire our employees in a busy, high quality environment.


An outstanding benefits package combined with attractive compensation awaits the right candidate. We're talking Lux movie theatre discounts, discounted ski pass options, health and dental plan, food and beverage discounts at all our restaurants, employee share ownership program, free hotel stays and more!