In Room Dining Server

  • Fairmont Banff Springs
  • Banff, AB, Canada
  • Jul 05, 2018
Full time Customer Service Restaurant-Food Service Sales Server Ski Area

Job Description

Our guests are always at home at Fairmont Hotels & Resorts – and their In Room Dining experience is no exception. As an In Room Dining Server providing warm service, efficiency and knowledge of our menu offerings, you will ensure the timeliness and enjoyment of every memorable meal.

Summary of Responsibilities:

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:             

  • Consistently offer professional, friendly and engaging service
  • Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety and the Environment
  • Thorough knowledge of the menu
  • Delivery and Serving of orders to guest rooms, spa lounge and pool area, adhering to standards
  • Take and serve orders for food and mixed beverages at the pool juice bar
  • Delivery, removal and refreshing of complimentary Items, and Gifts
  • Clearing and Resetting of Portable IRD tables and trays
  • Liaison to kitchen departments, while communicating orders efficiently
  • Problem Solving
  • Answering phones & taking orders in a polite and courteous manner, adhering to all standards
  • Up selling & using beverage knowledge, tracking beverage inventory
  • Using Daily reports to compile daily amenity deliveries
  • Using hotel based software, including Property Manager, and Royal Service Manager
  • Polishing Glassware, Folding Napkins
  • Side work, consisting of cleaning, preparing stock levels for next day service
  • Preparing worksheets, calculating and balancing work for the shift and completing log sheet
  • Locking the In Room Dining office after the shift closes at night
  • Locking up float, and cash deposits
  • Being prepared to work early morning, afternoon and night shifts
  • Other duties as assigned


  • High School diploma
  • Proserve 
  • Post Secondary Education in Hospitality
  • Experience with cash and good telephone manners
  • Knowledge of accounting
  • Knowledge of wine / beverages an asset
  • Desire and passion for selling
  • Experience with decision making and problem solving
  • First Aid Certification
  • Micros experience  an asset

Perks: Endless staff events, subsidized staff housing, daily duty meal in our staff cafeteria, employee travel program, food & beverage/fitness centre/spa/golf discounts, competitive extended benefit plans (medical, vision, dental), employee assistance program.

Physical Aspects of Position (include but are not limited to):        

  • Lifting - Under 20lbs: 40% of work time              
  • Carrying - Over 20lbs 10% of work time    
  • Pulling - Over 20lbs 10% of work time 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!