Reservations Agent

  • Rimrock Resort & Hotel
  • Banff, AB, Canada
  • Aug 07, 2018
Full time Hospitality-Hotel Front Desk/Reservations

Job Description

Duties & Responsibilities

  • Accept reservation by telephone and email and enter into the Property Management System.
  • Maintain accurate guest records in Property Management System.
  • Maintain a high level of guest engagement and satisfaction.
  • Maintain a 24-hour turn around time for all correspondence including; guest inquiries, rooming lists and reservation revisions.
  • Be familiar with all current rates, packages, promotions, groups etc.
  • Be familiar with all hotel and local services.
  • Accept and input dining reservations
  • Complete Rates & Favors, special occasion cards and arrange special needs
  • Other duties as assigned