Front Desk Agent

  • Canadian Rocky Mountain Resorts
  • Banff, Alberta, Canada
  • Aug 11, 2018
Full time Customer Service Hospitality-Hotel

Job Description


Duties and Responsibilities:


  • Respond to reservation enquiries, providing guests with up to date information on our rates, special offers and packages.
  • Book room reservations, both over the phone and at the Front Desk.
  • Prepare for arriving reservations, ensuring guest requests are met to the best of our ability.
  • Welcome guests to the Lodge and provide an efficient check in experience.
  • Provide guests with accurate and relevant information about the Lodge, local area and attractions.
  • Book tours, activities and restaurant reservations for guests.
  • Handle guest requests during their stay to ensure maximum guest satisfaction.
  • Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team.
  • Check out guests, providing accurate billing information and correctly processing payments.
  • Manage the hotel switchboard, directing calls to other departments as necessary.
  • Provide an accurate cash-out report at the end of each shift.
  • Other duties as required.


Work Environment:

  • Front Desk shifts are 7am-3pm, and 3pm -11pm, but are subject to change as necessary.
  • Schedules are based on a five day work week, but must be flexible depending on business levels.
  • All GSA’s will be trained on the Audit shift (11pm-7am) in the event coverage is required.
  • On the job training is provided, with ongoing opportunities for learning and development.



  • Excellent interpersonal and communication skills.
  • A passion for customer service; previous experience is an asset.
  • Highly organized and detail oriented, with the ability to multitask.
  • Able to cope in high pressure situations.
  • Experience with Opera PMS is an asset.
  • Previous hotel experience preferred.
  • Must have the ability to work independently and remain calm in the event of emergency situations arise


Please email your resume to